Refund Policy

This Refund Policy applies to paid Awake Booking subscriptions sold by Awake Moment Inc..

1. 14-day free trial

Paid plans start with a 14-day free trial after you add a card. Cancel before the trial ends and you are not charged. The 30-day money-back guarantee below applies to the first paid charge after the trial, not to the unpaid trial period.

2. 30-day money-back guarantee

30-day money-back guarantee. No questions asked. If you are not satisfied with Awake Booking for any reason, contact hello@awakemoment.net within 30 days of your purchase for a full refund of the amount you paid.

3. How to request a refund

Email hello@awakemoment.net from the email used at checkout, or contact Paddle at https://www.paddle.com/help. Include your salon name and the Paddle receipt if you have it. Refunds are processed after we receive the request.

4. How the refund is paid

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds are issued through Paddle to the original payment method. The refund appears according to your bank or card issuer’s timing.

5. Cancellation after 30 days

You may still cancel at any time. Cancellation stops the next automatic renewal of the $19/$190 designer plan or the $49/$490 salon plan. We do not refund unused time after the 30-day refund window ends. You keep access until the end of the period already paid.

6. Contact

Refund and billing questions: hello@awakemoment.net
Awake Moment Inc.
62, Dongtansunhwan-daero 29-gil, Yeongcheon-dong, Dongtan-gu, Hwaseong-si, Gyeonggi-do, 18472, Republic of Korea

See Pricing and Contact.