Privacy Policy

Awake Moment Inc. (“주식회사 어웨이크모먼트”, “we”, “us”) provides Awake Booking. This policy explains what we collect, why we collect it, and how to contact us.

1. Who we are

Awake Moment Inc.
62, Dongtansunhwan-daero 29-gil, Yeongcheon-dong, Dongtan-gu, Hwaseong-si, Gyeonggi-do, 18472, Republic of Korea
hello@awakemoment.net

2. Data we collect

We collect the following categories of information when you use the Service:

• Account data: name, username, email, password, salon name, salon phone, salon address, booking-page settings, and service menu.
• Customer records you enter: customer name, phone number, email, notes, visit history, reference photos (including embedded capture time, device, and location when present in the file), and booking details.
• Booking capture data: screenshots or text you upload so we can read a date, time, and customer name from KakaoTalk or SMS.
• Usage data: login times, device and browser type, and basic diagnostic logs needed to keep the Service working.
• Payment data: Paddle collects card or wallet details at checkout. We do not store full card numbers. We receive payment status, plan, and receipt information from Paddle.

3. Why we use the data

We use this information to create and secure your account, run your calendar and booking page, send booking confirmations or reminders you request, process subscriptions, prevent abuse, and respond to support emails.

4. Processors and transfers

We use service providers to operate Awake Booking:

• Hosting and storage on cloud infrastructure.
• Paddle.com Market Limited, which processes payments as merchant of record.
• Twilio, when SMS confirmation or reminder messages are enabled.
• Google, when you search for a salon address during signup.
• AI text/image analysis, when you use booking capture from a screenshot.

Some providers are outside Korea, including in the United States, the United Kingdom, or the European Union. We share only what is needed to provide the Service.

5. How long we keep data

We keep account and booking data while your account is open. After you ask us to close the account, we delete or anonymize personal data within 30 days unless law requires a longer retention period. Payment records kept by Paddle follow Paddle’s retention rules.

6. Text messages (SMS)

When a customer books on a public booking page or otherwise agrees to receive texts, we may send transactional SMS through Twilio on behalf of Awake Booking and the salon or designer. These texts are booking confirmations, appointment reminders, and booking-link invites. We do not send marketing or promotional blasts.

Message frequency: typically one confirmation per booking and one reminder the day before the appointment. A salon may also send one booking-link invite. Message and data rates may apply.

No mobile data will be shared with third parties or affiliates for marketing or promotional purposes at any time. We share a mobile number with Twilio only to deliver the text the customer agreed to receive.

Reply STOP to opt out of SMS. Reply HELP for help. Contact hello@awakemoment.net for support. Opting out of SMS does not cancel an existing appointment.

7. Your choices

You may access, correct, or delete your account data by emailing hello@awakemoment.net. If you store customer information, you are responsible for honoring that customer’s requests that you are legally required to handle.

8. Cookies

We use essential cookies and local storage to keep you signed in and to remember language or install preferences. We do not use advertising cookies.

9. Children

The Service is for salon professionals. It is not directed to children under 16. We do not knowingly collect personal information from children.

10. Contact

Privacy questions: hello@awakemoment.net. See also Contact.